How to Charge
Charging in Four Steps
-
Plug In
Connect the cable to your car.
-
Scan the QR Code
Scan the charger's QR code in the app, or type the code in.
-
Follow It in the App
Charging starts within seconds; follow every moment in the app.
-
Stop Charging
Stop it from the app or from your car.
Ways to Start Charging
Start with the QR Code
- Log in to the Epsis mobile app.
- Plug the charging connector into your car.
- Open the QR code scanning screen from the app's home page.
- Scan the QR code of the socket you want to charge from with the camera.
Your charging will start shortly.
If Charging Does Not Start: Unplug the connector, plug it back in and try again.
Start with the Station Code
- Log in to the Epsis app.
- Open the detail page of the station you want to charge at.
- In the section with the socket details, tap “Copy Code”.
- Plug the charging connector into your car.
- Open the QR code scanning screen from the home page.
- Tap “Enter Code”, paste the code you copied and press the “Start Charging” button.
Your charging will start shortly.
If Charging Does Not Start: Unplug the connector, plug it back in and try again.
Start with an RFID Card
- Plug the connector you want to charge with into your car.
- Hold your RFID Card to the card reader on the station.
Your charging will start shortly.
For details on requesting, activating and using the RFID Card, see the About the RFID Card page.
Know the Charger
AC Charging Station
- QR code and charger code: scan it with the app or enter the code in the app.
- Screen: shows the status of the charger and of your session.
- Socket or plug: a Type 2 socket on the AC station, a cable with a CCS2 plug on the DC unit.
- Support number label: 24/7 call center 0850 308 36 76
DC Charging Unit
- QR code and charger code: scan it with the app or enter the code in the app.
- Screen: shows the status of the charger and of your session.
- Socket or plug: a Type 2 socket on the AC station, a cable with a CCS2 plug on the DC unit.
- Emergency stop button: press it only in an emergency.
- Support number label: 24/7 call center 0850 308 36 76
AC 22 kWAC charging: light label. Shown on the map as a pin with a white inner circle.
DC 30-180 kWDC fast charging: navy label. Shown on the map as a pin with a navy inner circle.
If there is a problem, call the 24/7 call center: 0850 308 36 76
Quick Tips
-
Carry Your Cable
Bring your own Type 2 cable to AC points with a socket.
-
Wait for the Click
The click you hear when you plug in shows that the plug is locked.
-
Speed Drops as the Battery Fills
Charging speed depends on the battery's state of charge and temperature; on DC it usually drops clearly after 80%.
-
Move Your Car When Done
Move your vehicle within 15 minutes after charging ends; after that an occupancy fee applies.
Questions About Charging
All QuestionsIs my vehicle compatible with Epsis stations?
Yes. The Epsis network has CCS2 (DC) and Type 2 (AC) sockets that are 100% compatible with all European-standard electric vehicles (Togg, Tesla, BMW, Renault, etc.). Whatever you drive, Epsis has the right energy for it.
How do I stop charging?
You can stop at any time by tapping “End Charging” in the mobile app or from your vehicle's charging settings. When the energy transfer stops, the connector may stay locked or be released depending on your vehicle's make and model. If it stays locked, you can unlock it from the vehicle or via your vehicle's mobile app.
How do I start charging?
When you arrive at the station, plug the cable into your vehicle, open the Epsis mobile app and scan the QR code on the charger. Charging starts within seconds. If the QR code can't be read, you can also start by entering the manual code shown on the charger into the app. If you run into any problem, the Epsis Call Center will support you right away.
Why does the charging speed sometimes vary?
Charging speed depends not only on the charger's power but also on your battery's state of charge (SoC), the battery temperature and the number of other vehicles charging at the same time. At Epsis, we use smart power management systems to deliver the power rated on the charger to your vehicle as efficiently as possible.
What is the difference between AC and DC charging?
In AC (Alternating Current) charging, the energy from the grid is converted by the vehicle's own onboard charger into the direct current that the battery can use. In DC (Direct Current) charging, this conversion takes place in the charging station and the energy is transferred directly to the vehicle's battery. This is why DC charging usually offers charging at higher power and in a shorter time, while AC charging is preferred for longer charging at lower power.
Do I need to bring my own cable for AC charging?
At AC charging stations, cable use may vary by station type. Some stations provide a charging cable attached to the station, while at others users may need to use their own charging cable. We therefore recommend keeping a charging cable compatible with your vehicle with you when you use AC charging.
I can't scan the QR code. What should I do?
Sunlight or different weather conditions may occasionally make the QR code difficult to read. In that case, you can start your charging session by copying the station code.
Is it safe to charge in the rain?
Absolutely. Our stations and sockets are designed with Form Elektrik engineering to withstand the harshest weather conditions (IP-rated protection). You can charge safely in rain or snow.
