Frequently Asked Questions

You can view the current usage status of the stations in the Epsis mobile app. Go to the detail page of the station whose availability you want to see to check whether its connectors are available, occupied or inactive.

The Epsis mobile app does not have a reservation feature. You can check the current availability of the charging stations in the app and head to a suitable station.

Yes. The Epsis network has CCS2 (DC) and Type 2 (AC) sockets that are 100% compatible with all European-standard electric vehicles (Togg, Tesla, BMW, Renault, etc.). Whatever you drive, Epsis has the right energy for it.

You can stop at any time by tapping “End Charging” in the mobile app or from your vehicle's charging settings. When the energy transfer stops, the connector may stay locked or be released depending on your vehicle's make and model. If it stays locked, you can unlock it from the vehicle or via your vehicle's mobile app.

When you arrive at the station, plug the cable into your vehicle, open the Epsis mobile app and scan the QR code on the charger. Charging starts within seconds. If the QR code can't be read, you can also start by entering the manual code shown on the charger into the app. If you run into any problem, the Epsis Call Center will support you right away.

Charging speed depends not only on the charger's power but also on your battery's state of charge (SoC), the battery temperature and the number of other vehicles charging at the same time. At Epsis, we use smart power management systems to deliver the power rated on the charger to your vehicle as efficiently as possible.

In AC (Alternating Current) charging, the energy from the grid is converted by the vehicle's own onboard charger into the direct current that the battery can use. In DC (Direct Current) charging, this conversion takes place in the charging station and the energy is transferred directly to the vehicle's battery. This is why DC charging usually offers charging at higher power and in a shorter time, while AC charging is preferred for longer charging at lower power.

At AC charging stations, cable use may vary by station type. Some stations provide a charging cable attached to the station, while at others users may need to use their own charging cable. We therefore recommend keeping a charging cable compatible with your vehicle with you when you use AC charging.

Sunlight or different weather conditions may occasionally make the QR code difficult to read. In that case, you can start your charging session by copying the station code.

Simply add your bank or credit card to the Epsis mobile app once. Each time you add a new card, a 1 TL pre-authorization is taken through your bank to verify it. When charging ends, only the amount for the energy you consumed is charged to your card automatically.

So that all our users can use our stations efficiently, we ask you to move your vehicle within a certain time (according to the waiting-fee tariff) after charging reaches 100%. If the space continues to be occupied, a “waiting fee” is applied to protect other drivers' rights.

You can find the current charging tariffs in the Tariffs section of our website or on the detail page of the relevant station in the Epsis mobile app.

No. Joining the Epsis ecosystem, downloading the app and becoming a member are completely free. You only pay for the energy your vehicle receives and the services you use.

You can reach us instantly via the “Live Support” button in the app or on our 0850 line (0850 308 36 76).

First, make sure that your vehicle is unlocked and that you have ended the charging session in the Epsis mobile app. If the charging cable you are using is your own, unplug it from the charging station first and then from your vehicle.

If you are using the charging station's own cable and still cannot unplug it after following the steps above, you can call our 24/7 call center for immediate support.

Charging may stop automatically because of safety conditions such as a warning from the vehicle or overcurrent detected on the station side. This is a safety mechanism designed to protect the vehicle and the charging station.

If your charging session stops unexpectedly, you can check the connections and try to restart it. If the problem persists, you can get support from our 24/7 call center.

Absolutely. Our stations and sockets are designed with Form Elektrik engineering to withstand the harshest weather conditions (IP-rated protection). You can charge safely in rain or snow.